Definition #
NLP models prioritizing tickets based on frustration levels.
Key Characteristics #
- Urgency scoring
- Escalation
- Root cause
- Agent
Why It Matters #
Reduces resolution time by 30% (Zendesk).
Common Use Cases #
- Priority routing
- Quality assurance
- Trend analysis
Examples #
- Gladly
- Kustomer
- Freshdesk
FAQs #
Q: Sarcasm detection?
A: 85% accuracy using contextual models.
Q: Multilingual?
A: Supports 50+ languages.