Definition #
NLP analyzing surveys, emails, and chats.
Key Characteristics #
- Emotion detection
- Topic modeling
- Anonymization
- Actionable
Why It Matters #
Reduces attrition by 28% (Gallup).
Common Use Cases #
- Pulse surveys
- Exit interviews
- M&A
Examples #
- Glint
- Culture Amp
- Peakon
FAQs #
Q: Anonymity?
A: Aggregates groups <10 people.
Q: Real-time?
A: Monthly reports with critical alerts.