Definition #
ML extracting insights from voice/text conversations.
Key Characteristics #
- Talk track
- Competitor
- Sentiment
- Coaching
Why It Matters #
Improves sales win rates by 28% (Gong).
Common Use Cases #
- Deal risk assessment
- Training
- Pricing
Examples #
- Gong
- Chorus
- ExecVision
FAQs #
Q: Recording laws?
A: Auto-detects two-party consent states.
Q: Integration?
A: Works with Zoom, Teams, and Webex.