Definition #
Advanced chatbots resolving issues across multiple domains.
Key Characteristics #
- Contextual memory
- Transactional capability
- Emotion detection
- Escalation logic
Why It Matters #
Handles 85% of routine inquiries without human help (Gartner).
Common Use Cases #
- Tech support
- Travel booking
- Account management
Examples #
- Amelia
- Ada
- Inbenta
FAQs #
Q: Handoff protocols?
A: Shares full conversation history with human agents.
Q: Voice integration?
A: Supports Alexa/Google Assistant voice commands.