Definition #
ML analyzing call recordings to provide real-time guidance.
Key Characteristics #
- Talk/listen ratio analysis
- Objection handling tips
- Competitor response library
- Emotional tone scoring
Why It Matters #
Improves win rates by 28% and reduces ramp time by 50% (Gong).
Common Use Cases #
- New hire onboarding 2- Deal role-playing
- Cross-selling training
Examples #
- Gong
- Chorus.ai
- ExecVision
FAQs #
Q: Privacy compliance?
A: Omits sensitive customer data from training modules.
Q: Custom playbooks?
A: Creates role-specific training from top performer patterns.